Terms and Conditions

Terms and Conditions


Welcome to 1-Altitude Melaka. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions:


1. General

  • These Terms and Conditions govern your use of our website and services.
  • We reserve the right to modify or update these terms at any time without prior notice.

2. Bookings & Reservations

  • All reservations are subject to availability and confirmation.
  • Payment must be made in full at the time of booking unless otherwise specified.
  • Any changes or cancellations must adhere to our cancellation policy.

3. Pricing & Payment

  • Prices listed on our website are subject to change without prior notice.
  • Payments can be made via credit/debit cards, online transfers, or other accepted payment methods.

4. Liability

  • 1-Altitude Melaka is not responsible for any loss, damage, or injury incurred during your visit.
  • We reserve the right to refuse service to anyone at our discretion.

5. Usage Restrictions

  • You may not misuse our website or engage in any fraudulent activities.
  • Any breach of these terms may result in termination of access to our services.

Return and Refund Policy


1. Reservations & Tickets

  • All bookings and ticket purchases are non-refundable unless specified otherwise.
  • Cancellations made within the allowable time frame (if applicable) may be eligible for a partial refund.
  • No-shows will not be eligible for refunds or rescheduling.

2. Events & Promotions

  • Tickets for special events and promotional items are non-refundable and non-transferable.
  • In the event of cancellation by 1-Altitude Melaka, a full refund or rescheduling option will be provided.

3. Product & Service Issues

  • If you experience an issue with our services, please contact our support team within 24 hours for assistance.
  • Refunds or compensation will be provided at our discretion based on the circumstances.

Privacy Policy


1. Information Collection

  • We collect personal information such as name, contact details, and payment information when you make a reservation or interact with our services.
  • Non-personal data (such as IP addresses and browser types) may be collected for analytics and improvement purposes.

2. Use of Information

  • Your information is used to process reservations, provide customer support, and improve our services.
  • We may send promotional materials or updates, which you can opt out of anytime.

3. Data Protection

  • We implement security measures to protect your personal data from unauthorized access.
  • Your information is not shared with third parties except as required for payment processing or legal compliance.

4. Cookies

  • Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings.

5. Policy Updates

  • This privacy policy may be updated from time to time. Any significant changes will be communicated on our website.

Contact Us

For further inquiries, please contact us at .