Welcome to 1-Altitude Melaka. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions:
1. General
These Terms and Conditions govern your use of our website and services.
We reserve the right to modify or update these terms at any time without prior notice.
2. Bookings & Reservations
All reservations are subject to availability and confirmation.
Payment must be made in full at the time of booking unless otherwise specified.
Any changes or cancellations must adhere to our cancellation policy.
3. Pricing & Payment
Prices listed on our website are subject to change without prior notice.
Payments can be made via credit/debit cards, online transfers, or other accepted payment methods.
4. Liability
1-Altitude Melaka is not responsible for any loss, damage, or injury incurred during your visit.
We reserve the right to refuse service to anyone at our discretion.
5. Usage Restrictions
You may not misuse our website or engage in any fraudulent activities.
Any breach of these terms may result in termination of access to our services.
Return and Refund Policy
1. Reservations & Tickets
All bookings and ticket purchases are non-refundable unless specified otherwise.
Cancellations made within the allowable time frame (if applicable) may be eligible for a partial refund.
No-shows will not be eligible for refunds or rescheduling.
2. Events & Promotions
Tickets for special events and promotional items are non-refundable and non-transferable.
In the event of cancellation by 1-Altitude Melaka, a full refund or rescheduling option will be provided.
3. Product & Service Issues
If you experience an issue with our services, please contact our support team within 24 hours for assistance.
Refunds or compensation will be provided at our discretion based on the circumstances.
Privacy Policy
1. Information Collection
We collect personal information such as name, contact details, and payment information when you make a reservation or interact with our services.
Non-personal data (such as IP addresses and browser types) may be collected for analytics and improvement purposes.
2. Use of Information
Your information is used to process reservations, provide customer support, and improve our services.
We may send promotional materials or updates, which you can opt out of anytime.
3. Data Protection
We implement security measures to protect your personal data from unauthorized access.
Your information is not shared with third parties except as required for payment processing or legal compliance.
4. Cookies
Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings.
5. Policy Updates
This privacy policy may be updated from time to time. Any significant changes will be communicated on our website.
Contact Us
For further inquiries, please contact us at enquiry@1-altitude.my.